Buying a home for the first time is a giant task, but Charlene made it easy for me. She was very responsive through both emails and phones. The entire process was rather painless and smooth, not a singe detail was left out. She listened to my opinions, and followed through on every decision I make. I felt that I was in the driver seat the entire time. She is also very approachable and just a nice person in general. It was very easy for me to get thoughts across. Would definitely work with her again in the future.