"I say this with the utmost sincerity - we probably would’ve still been houseless if it were’t for Charlene. She is the best thing that happened to us during our home buying process. As first time home buyers, we started off with tons of questions, doubts, especially within the uncertain yet highly competitive Bay Area housing market. Charlene provided us with everything we needed to start on the right path. I want to specifically call out the following points of her service: - Integrity. One of the major challenges we had, just like any home buyer, was finding a realtor that we can trust. Charlene earned our trust through her thorough communication and detailed data point preparation along the way. She never tried to push us to just go for a higher offer just to seal the deal; instead, she would carefully advise us on reasonable offer range based on available and historical data. - Speed. Charlene’s ALWAYS extremely responsive to all of our asks. We got our house during year end holiday season, which understandably could be a busy time for everyone. We honestly thought she would probably be less reachable during that time, but she was not. She still tried to meet with us whenever she can, and turn around documents in a heart beat. The house we got was an off/pre-market sale; the seller was already looking to put the house up in the market in about two weeks, which could then mean a lot more foot traffic and competition. From the first day that Charlene shared with us that house, she guided us through each step in the most efficient way, gave us proper reminders and push: no less no more, just the right amount for us to get our ducks in a row before we can submit the offer that eventually landed us the house. - Resources. Charlene has a list of vendors and mortgage lenders that she’s worked with for a long time. We had the most pleasant and easy experience working with the lender that was referred by Charlene, with the best rate we can find on the market too. She really made the whole home buying experience much less ambiguous and scary for first time home buyers."
Read More